Terms & Conditions
Payment: We accept payment via Stripe and PayPal. We do not see any of the payment details, this is all kept secure between you and Paypal.
We currently only post to the UK Mainland and Scottish Islands (Channel Islands are now classed as Airmail) for website shop orders, however we have just resumed posting out our subscription boxes outside the UK. See the Subscription Box page for more details.
Products: Please note that all products are used at the risk of the buyer, we do not accept any responsibility for loss, damage or injury howsoever caused. Purchasing from our website and eBay shop confirms acceptance of these terms.
Postage and Delivery: We currently post to the UK mainland using Royal Mail and selected couriers.
Shop Orders Postage and Delivery:
We currently use Royal Mail 1st class for orders up to 2kg and then a courier for orders over 2kg.
Our prices are as follows but are subject to change without notice:
Small item up to 99g £2.00 (excluding sale items)
Parcels up to 2kg £4.50 up to 5kg £5.50 up to 10kg £6.80 up to 20kg £7.90
Order are usually dispatched within 3 working days of cleared payment, though please allow longer at busy times of the year, our working days are Monday to Friday not incl Bank Holidays. We do not post on a Saturday. Non Delivery: In the rare event that your package does not arrive, please let us know and we will look into it with the service provider.
Subscription Boxes are posted using Royal Mail 1st Class in the UK and Royal Mail Tracked Airmail outside the UK (including Channel Islands and Ireland)
Royal Mail: If no one is at home when the postman comes to deliver your item (it may not be your usual one as sometimes larger items are sent out separately) they should leave you a card. Sadly this does not always happen. If your item has not arrived after 2-3 working days or our dispatch email then please contact your local sorting office (not post office) as 9 times out of 10 your parcel will be sat there waiting to be collected.If your item is not there, please email us, we can take the matter up with Royal Mail and either issue a refund or replacement.
Please note: Royal Mail does not consider items to be lost until after 15 working days have passed.
Please refer to your dispatch email for your parcel reference number for Royal Mail. This is not a tracking number but you can use it on the Royal Mail website to see if you have missed your delivery and can then book a redelivery. Simply copy the number, click on it which will take you to the "Track item" part of the Royal Mail website and then put in your reference number. It will only update when they have made a delivery attempt.
Damaged Items: If your item arrives with damaged packaging and it requires signing for, please make sure that you sign it “not inspected”. If the item inside is also damaged please email us photos of both the damaged package and item to [email protected] It will either be replaced or refunded and we will submit a claim to the relevant delivery service for the damage. We may ask that the item is returned at our cost to aid our claim.
All goods are used at the purchasers own risk, we do not accept any liability for damage, injury or other issues caused when being used by the purchaser. Placing a order on the website or for a subscription box acts as acceptance of these terms.
Returns: Please notify us within 7 days of your item arriving If you wish to return it. please email us on at [email protected] with the following information: Name, Address, item(s) to be returned and reason for return and whether you wish to have a replacement or a refund. We will reply with a return authorisation number. Please do not return an item without this authorisation as it may not be accepted. Returns should be sent to: Freya's Cauldron, Office 4, Letchmire Road, Allerton Bywater WF10 2DB. Please note that this is a postal address only. We do not have a shop or anywhere to collect goods from.
Please Note: For hygiene and health reasons we cannot accept earrings, oils and herbs for return. We also cannot accept personalised orders or custom orders for return. Items must be returned within 14 days in original packaging and unopened. Please obtain a proof of posting as we cannot refund on lost items. This is then down to Royal Mail to refund to you.
Subscription Boxes: Our subscription boxes are non returnable and non refundable. We are currently only posting to most worldwide locations (see the Royal Mail website for the locations we can post to)
Stock: We try to keep our stock levels accurate, though sometimes we do sell out of a item before we have a chance to update our website and put the item "out of stock", if this happens we will contact you as soon as possible and either offer a refund, alternative item or to put the item on order if we are expecting a delivery.
Overseas Customers for Shop Orders: We are currently only posting within the UK.
Discount Codes: Discount codes may be withdrawn at any time without any prior notification or reason given. A maximum discount will be applied to all discount codes of £10 per order. DIscount codes apply only to shop products and not to subscription boxes.
Copyright and Trademarks: The content of this site remains the property of Freya’s Cauldron. Some parts of the site may have been used with the permission of the artist or supplier and the ownership remains theirs. No part of this site may be reproduced without permission from the copyright holder or material owners.
Magic and Spells: We cannot be held responsible for any outcome from using the spells, herbs, blends, oils and other magical material or workings. These are used at the user’s risk. Any items with healing properties or uses should not be used as a replacement for medical advice and treatment, please seek advice from a doctor.
By law we are required to state that all our items are sold for entertainment purposes only.
Herbs and oils should not be used by pregnant women and should be kept out of reach of pets and children as some may have side effects when miss-used. We advise that you research your herbs and oils carefully and learn their restrictions, if any. If an allergic reaction occurs, cease using immediately and seek medical advice. If you choose to use the oils to anoint yourself, we advise that you carry out a skin test first.Herbs and oils are not for internal consumption and are for craft and magical use only.
Please ensure you include a telephone number on your order, this is solely for the use of the courier. Some couriers will not accept a parcel unless we supply a contact telephone number for the recipient.
Acceptance of Terms: By using this site you are confirming that you agree to our terms and conditions. If you do not agree to these terms you should exit the site now. Company Details: Freya's Cauldron, Office 4, Letchmire Road, Allerton Bywater, WF10 2DB (postal address only.) Tel: 01977516096 Email: [email protected]